every message is a deal
One inbox for WhatsApp, Instagram, Messenger, Telegram, TikTok and email, with AI that drafts in your customer's language.
one inbox. every channel.
Connect the WhatsApp you already use, your Instagram, your page, your Telegram bot and your mailbox. Everything lands in one queue with lanes, snooze and presence.
Context on every thread
Contact details, tags, deals and lead temperature sit beside the conversation, not in another tab.
The clock is visible
Each channel's messaging window is tracked, with an approved-template escape when the window closes.
your ai drafts. you approve.
Three autonomy modes, armed per channel. High-confidence replies can go out on their own; everything else queues as a draft with the reason it paused. Nothing goes out unsupervised.
Drafts only
AI writes, humans send. Every reply waits for an approve, an edit, or a reject with a reason it learns from.
Replies when confident
Above your confidence threshold it sends and schedules the follow-up. Below it, the draft lands in your queue.
Fully autonomous
Arm it per channel with abuse protection watching for flooding, manipulation and free-chatbot tourists.
Grounded in your knowledge base · playbooks for real estate, solar, hospitality and grocery
comments become customers
Facebook, Instagram and TikTok comments in one queue. AI drafts the public reply and the private DM, hides the toxic spam, and answers in Sorani when the comment is in Sorani.
Comment to DM, on autopilot
“Comment PRICE and we will message you.” Keyword rules turn ad comments into DM conversations, ManyChat-style, without another subscription.
Moderation that never sleeps
Abuse is classified and auto-hidden with per-day caps, per-channel opt-in and a full audit trail.
campaigns that land
Approved WhatsApp templates to everyone, one language, your VIP batch, or repeat-loyal customers. Every recipient tracked from sent to read, every failed message refunded to your wallet.
ad spend, finally honest
Meta and TikTok accounts side by side: spend, reach, CTR, CPC, conversions and ROAS. Pause a campaign or fix a budget without leaving the screen.
- Spend
- Reach
- CTR
- CPC
- CPM
- Conversions
- ROAS
a crm that fills itself
Contacts are born from conversations, deals carry dual IQD and USD values, and the pipeline tells you which lead is going cold before it does.
Rotting alerts per stage
Each stage gets its own “gone quiet after N days” threshold, so follow-ups are triggered before the lead forgets you.
Hot, warm, cold at a glance
Lead temperature, last AI signal and next-best-action sit on the card, and round-robin routing assigns new leads fairly.
Imports without the spreadsheet fight
CSV and Excel uploads up to 5,000 rows with AI column mapping, plus duplicate merge that keeps every conversation.
- 06
- Messaging channels
- 05
- Interface languages
- 03
- AI reply languages
- 24/7
- AI on shift
the only inbox that speaks sorani
A full right-to-left interface, and an AI that answers in Kurdish Sorani, Arabic or English without being asked twice. Your customers write how they write; it meets them there.
Full RTL, Arabic and Kurdish
Connect a channel in five minutes
stop losing the 11:47 pm lead
A lead messaged at 11:47 PM. DilaCRM answered before they could leave. Put that on every channel you own.
Live: crm.dilaweb.com