---
title: DilaCRM — Datacode Products
description: One AI inbox for WhatsApp, Instagram, Messenger, Telegram, TikTok and email, with comment automation, WhatsApp campaigns, ads analytics and a built-in CRM.
url: https://datacode.app/products/dilacrm
---

# DilaCRM

The AI inbox that answers before your competitor wakes up. Live at
https://crm.dilaweb.com (product name in-app: SalesMate, by DilaCRM).

## Unified inbox

- Six messaging channels: WhatsApp (QR pairing, Meta Cloud API, or coexistence
  with your phone), Instagram DMs, Facebook Messenger, Telegram, TikTok DMs and
  email (IMAP/SMTP), plus AI voice calls.
- Lanes (mine / unassigned / all), snooze, presence, desktop notifications and
  a command palette.
- Per-channel 24-hour messaging-window tracking with approved-template escape.
- CRM side panel on every thread: contact, tags, deals, stage, owner.

## AI with human in the loop

- Three autonomy modes, armed per channel: drafts only, replies when confident,
  fully autonomous.
- Confidence-gated approval queue with named review reasons; rejections teach
  the agent.
- Grounded in uploaded knowledge bases and free-text business knowledge;
  playbooks for real estate, solar, hospitality and grocery.
- Abuse protection against flooding, manipulation and free-chatbot use.
- Replies natively in Kurdish Sorani, Arabic and English. Interface in five
  languages with full RTL.

## Comments, campaigns and ads

- Comments inbox for Facebook, Instagram and TikTok: AI-drafted public and
  private replies, auto-hiding of abuse, and comment-to-DM keyword automations.
- WhatsApp bulk campaigns: approved Meta templates, audiences (everyone, by
  language, hand-picked, repeat-loyal), per-recipient delivery funnel, prepaid
  credit wallet with PDF invoices and automatic refunds on failure.
- Ads performance for Meta and TikTok: spend, impressions, reach, clicks, CTR,
  CPC, CPM, conversions and ROAS, with pause/resume and budget edits in-app.

## CRM

Contacts auto-created from conversations, Kanban pipeline with per-stage
rotting alerts, dual IQD/USD deal values, lead temperature, next-best-action,
round-robin routing, CSV/Excel import with AI column mapping, duplicate merge.

## Numbers

6 channels · 5 interface languages · 3 AI reply languages · 24/7 AI.

Book a demo: https://datacode.app/contact